Case Study 3 : Local Theater Company

Background Information :

A local theatre company wants to know whether current season ticket holders would prefer more comedies or more serious dramas next season.
Because programme decisions must be made soon, the information must be collected quickly.

But the research budget is limited.

Which survey questioning method (i.e., mail, phone, personal interviews) would you recommend using to collect the information?

What limitations might that method impose on the study?

Theoretical Concepts Used

  1. ^ Advantages of the phone interviews
  2. ^ Disadvantages of the phone interviews :

Solution :

  1. assuming that the local theater company has contact info of the current tickets holders
  2. the quickest method to contact them and to ask some questions in terms of their preferences, is to use the phone interview as a contact method;
  3. limitations of the phone interviews :
    • collector bias is occuring when the marketing research is conducted by the entrepreneurs instead of using of a third party, due to the budget limitations;
    • the respondents will tell the researcher what they think they want to hear ;

Standard Solution

This problem lends itself to a telephone survey, because this method is quick and low cost.
======[1] Advantages of the phone interviews
  • Further, unlike personal interviews in the mall, the method can be based on a probability sample – so the results can be examined for statistical reliability.
[2] Disadvantages of the phone interviews : The primary limitation (compared to other methods) is that (1)
visual materials cannot be readily displayed in a telephone survey (this could only be done with technology in place by mailing out visual materials and calling in conjunction with them). Also, some (2) interpersonal feedback that depends on body language is lost in this approach. Another problem is that (3) refusal rates are high and increasing due to an overload on consumers from a variety of companies.======


Tag Cloud

  1. client contact systems
  2. collector bias
  3. competitive advantage
  4. competitive intelligence
  5. computerised reorder system
  6. consumer behaviour
  7. data sources
  8. evidence based forecast
  9. experienced user
  10. internal records
  11. just in time
  12. logistical alliance
  13. market potential
  14. market segmentation
  15. market segments
  16. marketing program
  17. marketing research
  18. mass market
  19. mass market strategy
  20. michelin; us west;
  21. micro segmentation
  22. middleman
  23. modified rebuy
  24. multi-functional sales teams
  25. multilevel selling
  26. multiple buying
  27. multiple level relationships
  28. mutual trust
  29. narrow market segment
  30. narrow niche
  31. nationalisation of producers
  32. nerve center
  33. new task buy
  34. nine west group
  35. observation;direct observation' tanzania mobile;
  36. on-time delivery
  37. opportunity; research
  38. order handling
  39. organisation market
  40. organization marketing behaviour
  41. organizational behaviour
  42. organizational customers
  43. organizational demand
  44. organizational market
  45. organizational purchasing behaviour
  46. organizational purchasing process
  47. paperless exchange
  48. parity pricing
  49. personal selling
  50. personal use
  51. political risk
  52. potential market; penetrated market
  53. pre-delivery inspection
  54. pre-sale service
  55. prestige buyer
  56. pretender
  57. primary data
  58. procurement costs
  59. purchasing criteria
  60. qualitative data
  61. qualitative research
  62. quality assurance
  63. quality standards
  64. quantitative data
  65. quantitative research
  66. research objectives
  67. retention programme
  68. routine purchase
  69. sales forecast
  70. semantic differentiation scale
  71. sequence of information
  72. shared costs
  73. short term contracts
  74. social construction
  75. status oriented consumers
  76. stock availability
  77. straight rebuy
  78. supplier bargaining power
  79. supplier performance
  80. supplier reputation
  81. survey
  82. tabulation errors
  83. tanzania mobile
  84. target customers
  85. target market
  86. target marketing
  87. technical experts;
  88. test markets
  89. transaction cost
  90. trend forecasting
  91. trusting patron
  92. underlying consumer demand
  93. unethical demands
  94. unstated but implicit assumptions
  95. users
  96. value analysis
  97. value shopper
  98. vertical integration
  99. visceral thing that cannot be trained
  100. wild guess